All payments are required at the time of booking a pay-per-visit activity or purchasing a membership. Failure to make payment will result in the automatic cancellation of the booking or membership.
Pay-per-visit single activity booking payments are non-refundable once a booking is made and payment is received. You can transfer your pay-per-visit booking if notify us of your cancellation 24hrs prior to your activity booking start time by contact reception. Note transferred booking must be within 7 days of original booking. Holiday Activity Courses are non-refundable or transferable.
You can book 7 or 8 days in advance via the Xcite App or online bookings. Simply log into your Xcite account using your email address and password. You can cancel a Fitness Class 2 hour prior to the class starting. If you are unable to attend your class or booked activity you MUST cancel 2 hour prior to the activity starting to avoid receiving a penalty fee.
Note unless stated all bookings online are individual and you must log in under your own account to make a booking. If you are booking for your child, you must log in under their email address attached to the child and password.
You can book 7 days in advance at Reception. Why not ask for your email address and password next time you visit so you can enjoy the benefits of using Xcite App. If you are unable to attend your class or booked activity you MUST cancel 2 hour prior to the activity starting to avoid receiving a penalty fee.
You’ll be able to book on the day of your class at Xcite Venues at kiosk stations - available Xcite Bathgate, Craigswood, Linlithgow, and Whitburn.
Cancellations can be made online and theough the Xcite App up to 2 hours before the start time of your booked activity. You will be able to cancel your class under the 'Bookings' section of the Xcite App. After this time, you will need to contact the Xcite Venue directly to cancel the booked activity. You cannot cancel by email or via our social media channels, only via your online account or by contacting Reception directly.
Please note that a No Show £2.50 penalty fee will occur on your account if you do not attend a booked activity, i.e Fitness Class, Lane Swimming, Sauna & Steam Room, Racquet Sports, which you booked and have not cancelled.
Why we have a No Show £2.50 penalty fee?
To help discourage non-attendance without cancellation, we have a no show penalty fee of £2.50 per activity to Xcite members policy. If you book an activity and do not attend without cancelling your booking, a £2.50 charge will occur on your membership account. If you cancel after the 2 hour cut off a £2.50 charge will be applied to your account.
You'll receive an email notifying you of the fee and instructions on how to pay. Until the fee is paid you will lose your membership entitlement and will be charged for activities you attend until the no show £2.50 penalty fee is paid. The penalty fee can be paid online or at any Xcite Venue. This fee will only be applied to monthly and annual paying members.
To avoid obtaining a no show fee please cancel any activity bookings in advance and within the stated time limits.
Please arrive 5 minutes early for your booked activity. It is your responsibility to ensure you have check-in your for you or your child.
If you are experiencing any problems with your login or have a query, please contact your local Xcite venue.
For activities booked at the below venues please check to your booking confirmation correspondence for details.
Deans CHS
Bathgate Academy
Inveralmond CHS
Armadale Academy
James Young High School
St Kentigern’s Academy
St Margaret’s Academy
Linlithgow Academy
West Calder High School
Whitburn Academy
