Job Reference:
SSBTAREC23.5
Hours Of Work:
Working 23.5 hours over a 2 week pattern as outlined below:
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
week 1 | 08:15 - 15:15 (Reception) | OFF | OFF | 12:00 - 20:00 | 12:00 - 20:00 | OFF | OFF |
week 2 | OFF | OFF | OFF | 12:00 - 20:00 | 12:00 - 20:00 | OFF | 8:45 - 16:45 (Reception) |
Benefits:
Salary:
£13.45 per hour
About us
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.
The Role
Xcite West Lothian Leisure is looking for an organised, enthusiastic and customer-focused Administrative Assistant and Receptionist to join our Schools Booking Team at Xcite Head Office and Xcite Winchburgh. The successful candidate will provide administrative support to the coordination and management of school bookings across our leisure facilities, helping to ensure a smooth, efficient and positive experience. Your role as a Receptionist is to provide a high quality reception, telephone and sales service and to work as part of a team to deliver excellent customer service.
Undertake administrative duties to the support the effective delivery of services in the schools bookings team.
Provide secretarial support to Managers. Taking minutes and summarising meetings.
Process booking requests for multiple facilities
Process bookings and memberships
Raise invoices and follow up on outstanding invoices
Maintain MRM database, creating and maintaining booking sheets
Assist in staff training
Ensure that publicity material is current, well displayed and stocked.
Maintain the integrity of customer databases and records
Produce summary reports at designated intervals
Deliver excellent customer service and resolve customer complaints should they arise
Undertake general routine maintenance and cleaning duties around the reception area
Provide advice and information to customers on all the Charity’s products and services and assist in growing the product
About you:
Has excellent administration and organisational skills
Has strong communication and customer skills
Confident using Microsoft Office
Can prioritise workload and work effectively to deadlines
